DomusOS is operated by NAVI AI GROUP SDN BHD (Company No. 202601018177 / 1680274U), a company incorporated in Malaysia. This policy covers the DomusOS unified-bills service: keeping your household bills in one ledger, reminding you what falls due, and answering questions about them through Navi, the Domus assistant.
We handle personal data under the Malaysian Personal Data Protection Act 2010 (PDPA).
What we collect
| Data | Why we need it |
|---|---|
| Your name, email address and phone number | To create your account, sign you in, and send a one-time code to confirm the phone number is yours. |
| Your home — unit number and building | Bills belong to a home, not just a person. It is how a bill is filed and how the right building's information reaches you. |
| Your bills — biller, amount, due date, billing cycle, account number with that biller | This is the ledger. Without it there is nothing to total, nothing to remind you about, and nothing to pay. |
| Photos and documents you attach | You can photograph a bill instead of typing it. We read the figures from the image so you do not have to. |
| What you say to Navi — typed messages, and voice audio if you speak | To answer you. Your conversation is kept so the thread is still there when you reopen the app. |
| Device notification token | To send a reminder before a bill falls due. Nothing else is sent to your device without your action. |
How long we keep it
Your bills, receipts and conversations stay for as long as your account is open, because the point of a ledger is that last year's bill is still there when you need to compare it. Delete your account and we remove your personal data within 30 days, except anything we are required by law to retain — and we will tell you what that is if you ask.
You can delete an individual bill, receipt or conversation at any time from the app, without deleting your account.
Your rights
Under the PDPA you may ask us to:
- show you the personal data we hold about you;
- correct anything that is wrong;
- delete your account and the data with it;
- stop sending you notifications, which you can also do from your phone's settings.
Write to support@navi.com.my and we will respond within 21 days.
Security
Traffic between the app and our servers is encrypted in transit. Passwords are stored hashed, never in a form we or anyone else could read back. Access to production data is limited to the people who need it to run the service. No system is perfect, and if a breach ever affects your data we will tell you rather than wait to be asked.
Children
DomusOS is for adults managing a household. We do not knowingly collect data from anyone under 18.
Changes
If we change how we handle your data in a way that affects you, we will update the date at the top of this page and tell you in the app before the change takes effect.
Contact
NAVI AI GROUP SDN BHD (202601018177)
support@navi.com.my